What Our Widget Does
A clear breakdown of what the OneScript chat widget does (and doesn't do) when embedded on your site.
Does: Sends user messages to our API over HTTPS to generate responses. Fetches your bot's configuration (colors, greeting) on load.
Does not: Monitor other network traffic on your site. No analytics trackers or third-party beacons.
Does: Injects an isolated iframe or shadow DOM element into your page to display the chat bubble and window. Styles are scoped to prevent conflicts.
Does not: Read or modify your page content. No screen recording, form interception, or keylogging outside the widget.
Does: Stores a session token in localStorage so users don't lose their conversation when navigating your site.
Does not: Set tracking cookies, share data with advertisers, or persist personal information beyond the session token.
The widget is a minimal, self-contained chat interface. It only accesses what's necessary to display the chat and handle conversations. We don't collect analytics, track users across sites, or access anything outside the widget.
Questions? See our Privacy Policy or contact us.