SaaS / AI / Customer Support
OneScript
A multi-tenant AI support platform that allows businesses to turn their website and documentation into an intelligent customer-support agent.
AI customer support, deployed with one script.
- SaaS
- AI
- RAG
- Multi-tenant
Project
- Type
- Our product
- Year
- 2026
Built and operated by OneScript Studio
The problem
What was actually broken.
Small support teams answer the same forty questions every week, and the answers already exist — scattered across a website, a policy PDF and a help centre nobody maintains. Generic chatbots either miss those answers or invent them, which is worse than staying silent.
The approach
- 01Crawl and chunk a business's own pages, docs and help content into a versioned knowledge index.
- 02Answer strictly from retrieved context, with every response citing the source passages it used.
- 03Escalate to a human the moment retrieval confidence drops below threshold, rather than guessing.
- 04Reduce deployment to a single script tag, so a business is live without an engineering project.
What we built
The capabilities in this build.
- 01Multi-tenant SaaS
- 02AI agents
- 03Web scraping
- 04Document ingestion
- 05RAG
- 06Embeddings
- 07Conversational AI
- 08One-script deployment
- 09Authentication
- 10Team management
- 11Lead capture
- 12Subscription / payment infrastructure
How it is built.
- Architecture
- Multi-tenant SaaS
- Retrieval
- Hybrid vector + keyword
- Grounding
- Citations on every answer
- Deployment
- One script tag
Stack.
- Next.js
- TypeScript
- PostgreSQL
- Vector search
- Embeddings
- Stripe
Outcomes.
- Deflects repeat questions without inventing answers
- Every response traceable to a source passage
- Live on a customer site without an engineering project
More work.
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